Question 1

Too loud, too low, or repeated voice prompts.

Accepted Answer

Go to the App > Settings > Speaker Volume to mute the speaker or adjust the volume as needed.

Question 2

There is no sound when playing the recorded videos.

Accepted Answer

If the microphone icon on the display has been disenabled, the video has been recorded without sound. To turn on the microphone, please go to the App > Settings > Record Audio.

If the microphone icon on the display is normal, please go to App > Settings > Default and restore the dash camera to factory settings. (It's normal for live video to be without audio.)

Note:
In case the problem persists after resetting, please contact us directly.

Question 3

The machine sometimes sends out a voice reminder of "the video is locked", is it normal?

Accepted Answer

The voice reminder indicates that the current video is being locked and recorded.It is a normal situation that the G-sensor function is triggered due to sudden braking,collision or bad road conditions during the driving process. You can go to App > Settings > Gsensor to adjust the sensitivity level or disable this function.

Question 4

How to mute the sound of the dash camera?

Accepted Answer

After connecting to the camera's WiFi, please go to App > Settings > Speaker Volume to mute the speaker.

Question 5

Can I use the dash camera without a power source?

Accepted Answer

No, you can't. Since this camera has no battery built-in, it needs to be powered while working.

Question 6

Can I use the dash camera without my phone?

Accepted Answer

Yes, you can. Once you set up the dash camera with the App for the first time, as soon as the dash camera is connected to the power supply in the future, it will begin working.

Question 7

How can I activate the Parking Mode function of the dash camera?

Accepted Answer

A hardwire kit is required to use this function . After the Hardwire Kit installation and wiring are completed correctly , the machine has activated the“ Time-laspe” function by default , and the dash camera can guarantee 24H continuous time-laspe recording to ensure the safety of your car.

Frequently asked questions